EXPLORING THE ROLE OF TEAM DYNAMICS IN WORKPLACE INCIVILITY: AN INTEGRATED MODEL IN THE HEALTH CARE SECTOR IN CHENNAI, TAMIL NADU.

Abstract

This study conducted in Chennai, Tamil Nadu, aimed to investigate the role of team dynamics as a mediator in the relationships between various organizational factors and workplace incivility in the healthcare sector. The sample consisted of healthcare employees, and a quantitative research method was employed. The findings revealed that team dynamics partially mediated the relationships between organizational structure, leadership style, and organizational culture with workplace incivility. Specifically, higher levels of formalization in the organizational structure, leadership styles characterized by low employee participation, and organizations with higher levels of norm ambiguity and conflicting values were positively associated with workplace incivility. Team cohesion, communication patterns, and conflict management were identified as significant factors mediating these relationships. However, team composition and workload/task complexity did not directly influence workplace incivility in this context. The study highlights the importance of fostering positive team dynamics to mitigate workplace incivility in the healthcare sector. Suggestions for practice include implementing strategies to promote team cohesion, effective communication, and conflict management, while addressing underlying organizational factors, to create a positive work environment for healthcare employees.

Keywords: Team dynamics, workplace incivility, organizational structure, leadership style, organizational culture, team cohesion.