ASSESSMENT OF IN- PATIENTS SATISFACTION AND ITSDETERMINANTS IN CORPORATE AND PRIVATE HOSPITALS: A COMPARATIVE STUDY

Abstract

Patient’s satisfaction is one of the most prominent yardsticks to measure the quality of services provided in healthcare institutions. The objective of the study was to compare satisfaction levels of inpatients between corporate and private hospitals and examine the impact of the socio-economic status of patients on their satisfaction. For the purpose of the study, we chose highly reputed corporate and private hospitals in the city of Kurnool, Andhra Pradesh, India. The SERVQUAL Tool was used to collect responses from patients in hospitals. The response data was coded and analyzed using Statistical Package for the Social Sciences (SPSS) Version 28. Independent T-tests and ANOVA tests were conducted to compare the mean difference in patients’ satisfaction between hospitals. Statistically, there were no significant differences between the means of patient satisfaction of both corporate and private hospitals. The socio-economic status of patients didn’t show any significance for their satisfaction.

Keywords: Corporate hospitals, Determinants of patient’s satisfaction, Private hospitals, Quality of services, Patient satisfaction,