KNOWLEDGE MANAGEMENT AND EMPLOYEES’ PERFORMANCE: ASYSTEMATIC REVIEW, SYNTHESIS AND WAY FORWARDS

Abstract

The purpose of this study was to investigate the relationship between knowledge management
(KM) and employees’ performance. The systematic review was conducted based on reviewing 30
selected Scopus sourced articles published between 2015 and 2024 on the areas of knowledge
management. The research data was investigated through categorizing the research data in
different categories based on different criteria in consideration of enhancing the quality of the
research findings. The research data was analyzed utilizing a Qualitative Content Analysis
technique. The research revealed that KM positively affected employees’ performance. However,
the finding of Rahmayanto et al. (2019) was the reverse. The research specifically revealed that
however KM affects employees’ performance; there are also rare situations at which KM may not
affect employees’ performance in practical implementation of organizational management. As an
important message for managers, in the organization with better practice of knowledge
management employees’ performance is pleasurable. Finally, the authors strongly recommended
for the future researchers to employ appropriate research methods; as well as to use the latest
software for the research data analysis.