A SURVEY ON THE PROGRESS OF E-GOVERNANCE IN TELANGANA

Abstract

There is always a new thinking about how the Government engages and communicates with its citizens in their governmental functions. e-Governance is the use of information and communication technology (ICT) to deliver government services, exchanging information, conducting transactions, and integrating previously existing services and information portals. The Government of Telangana’s Mission e-Governance, with Digitalization, has undergone a paradigm shift till 2023. Telangana has undertaken various initiatives over the years in promoting e-Governance holistically to improve the distribution of public services to its citizens. Its main pillars have been people itself, the digital process (technology) and resources. While applying e-governance, there can be certain challenges, like, its adoption, acceptance, and awareness among the citizens and staff of the concerned departments. Since, some of the emerging technologies have not yet been implemented on a large scale, like, m-governance, the associated cost can be high. This study attempts to analyse the progress of e-Governance in the state of Telangana, the opinion of public on e-governance in the State. Quantitative method has been adopted. The sample size is 150 with the data source as general public.

Keywords: E-governance, Telangana, Citizens, Digitalisation, ICT.