ACQUIRE KNOWLEDGE OF LOGISTICS FIRMS: EVALUATION OF RESPONDENTS

Abstract

The number of logistics firms in Vietnam is also increasing rapidly. To date, there are over 3,000 domestic transportation and logistics enterprises and about 25 leading forwarding corporations in the world, providing services from goods transportation procedures to tax payment. Although Vietnam's logistics sector has a rapid growth rate and achieved positive results, the operations of logistics firms are still limited in terms of scale of operations, capital, human resources, and lack of experience. This paper aims at providing a comprehensive empirical examination regarding the acquisition of knowledge by logistics firms in Hanoi and neighboring provinces. By drawing the concept from the previous studies, the study explores the acquisition of knowledge by logistics firms in Hanoi and neighboring provinces as a business performance determinant. We used primary data from a survey of 250 employees working at logistics firms in Hanoi and neighboring provinces during 2022–2023, and there were 175 valid survey questionnaires included in the analysis, including reliability analysis of scales, EFA analysis, independent T-tests, and ANOVA analysis. Our findings suggest that the acquisition of knowledge by logistics firms is highly appreciated. Based on the research findings, our study emphasizes that the acquisition of knowledge by logistics firms needs urgent improvement to support their business performance.

Keywords: business performance, acquisition of knowledge, economics, business administration, logistics firms,

JEL codes: M10, B55, E23, D80, O15