NAVIGATING SUCCESS: EVALUATING THE IMPACT OF TOTAL QUALITY MANAGEMENT ON ORGANIZATIONAL PERFORMANCE IN THE CONTEXT OF ABU DHABI AIRPORT COMPANY

Abstract

This research explores the transformative impact of Total Quality Management (TQM) on organizational performance, with a specific focus on the Abu Dhabi Airports Company (ADAC) within the dynamic aviation industry. The study explores the principles of TQM, examining its core components, including quality control, quality assurance, continuous improvement, customer focus, and employee involvement. Drawing on insights from American and Japanese quality gurus, the research evaluates the strategic relevance of TQM in steering organizational success. The context of ADAC, operating within the highly competitive aviation sector, adds depth to the analysis. The study underscores the critical role of quality control in ensuring that every facet of airport operations aligns with stringent safety protocols and exceeds customer expectations. Quality assurance is explored as a holistic approach, guiding ADAC from initial planning to execution, with a relentless commitment to meeting international standards and achieving continuous improvement. The principles of TQM, namely customer focus and employee involvement, are positioned as integral components of ADAC’s vision to transform Abu Dhabi into a global aviation hub. The research employs a comprehensive approach, aligning TQM principles with the specific needs and challenges of the aviation industry. It highlights the proactive and integrated quality mindset as essential for success in this stringent environment. The positive impact of TQM on customer satisfaction is emphasized as a strategic advantage, contributing to ADAC’s competitive edge in the global aviation market. In conclusion, this research contributes to the understanding of TQM’s influence on organizational performance, particularly in the context of ADAC and the aviation sector. The findings serve as a valuable guide for organizations seeking to navigate success through the adoption and implementation of TQM principles. The study underscores the enduring relevance of TQM in fostering excellence, adaptability, and innovation in the ever-evolving aviation industry.

Keywords: Total Quality Management, Organizational Performance, Aviation Industry, Abu Dhabi Airports Company, Continuous Improvement.