OPTIMIZING OPERATIONAL EXCELLENCE: A TOTAL QUALITY MANAGEMENT APPROACH TO ENHANCE ORGANIZATIONAL PERFORMANCE AT ABU DHABI AIRPORT COMPANY
Abstract
This research investigates the intricate dynamics of quality management principles, focusing on the evolution and application of quality control and assurance in the operations of Abu Dhabi Airports Company (ADAC). Employing a comprehensive review of quality management literature, the study traces the historical progression of quality management from inspection to Total Quality Management (TQM). Emphasizing the significance of customer focus, continuous improvement, and employee involvement, the research elucidates how these principles have shaped the quality phenomenon. The examination of ADAC’s adherence to quality principles reveals its essential role in the aviation industry. As an entity entrusted with the critical task of ensuring air travel safety and customer satisfaction, the integration of quality control and assurance is indispensable. The study aligns these principles with ADAC’s commitment to transforming Abu Dhabi into a global aviation hub, highlighting the organization’s essential role in the competitive aviation phenomenon. Through a comparative analysis of quality control and quality assurance, the study underscores the nuanced differences and complementary roles these processes play in ensuring the highest standards. The application of quality management principles at ADAC is showcased through meticulous planning, adherence to international standards, and a commitment to continuous improvement. The research provides recommendations for ADAC, emphasizing ongoing training programs, technological integration, stakeholder engagement, and cultural sensitivity. These recommendations aim to enhance organizational performance, sustain competitiveness, and solidify ADAC’s position as a global leader in airport operations and services.
Keywords: Quality Management, Aviation Industry, Abu Dhabi Airports Company (ADAC), Total Quality Management (TQM), Continuous Improvement.
